Customer Service

CONTACT US

  • By Email...
    Customer Services :contact@black-cartridge.co.uk 
    Sales : sales@black-cartridge.co.uk 

  • By Telephone...
    Call us on 0203 2862 676 (Monday to Friday: 9:30AM to 5:00PM )

  • By Post...
    black-cartridge.co.uk, 
    7 Haldane Close, Barnet, London, N10 2PB. (Note: This address uses for correspondence purpose only, we don't keep any stock at this address)

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. 

Estimated delivery time assumes orders are placed before 16:00 pm (BST). Orders placed late on Friday or on Saturday and Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

UK Highlands, Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland and the following postcodes;

AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB40, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, AB63, BF, BT, DD10, DD8, DD9, FK17, FK18, FK19, FK20, FK21, FK8, GY, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, JE, KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH13, PH14, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

Other than the standard free delivery, which is available for all areas, the delivery service available is a 48 hour service which will cost £30.00, this is charged regardless of the number of items ordered.

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  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unwanted or defective item. Used item cannot be returned unless defective. Returned item should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Product must be returned within 30 days of receipt of order. 

    RETURNING ITEM BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).

    OTHER ITEMS
    All items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    If you have ordered an item that you no longer require, you are able to return the item to us. Your item must be in its original unused condition to be returned for a refund or replacement. You must return this item to us within 30 days of the purchase date. Please inform us before returning any item so we can provide you with a Goods Return Number (GRN).

    All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.

    Please allow 10 to 14 days for the processing of your return.